REFUNDS AND RETURNS
Buy with confidence! Customer satisfaction is our top priority at Jamie Rae Hats. We feel confident that we offer hats and accessories that are of the highest quality and comfort.
However, if you are not completely satisfied with any of our products, please call us at (310) 831-1095 or send an email to [email protected] to schedule a return and obtain an RA number. We strongly recommend that you contact us before returning your item to ensure faster processing. We will be happy to honor a refund or exchange, excluding shipping, within 14 days of purchase. To receive a refund, returned items need to be in saleable condition, unused and unwashed and in original and undamaged packaging with original tags attached.
Please include original receipt with all returns and exchanges. Partial refunds on all other returns will be at the discretion of Jamie Rae Hats.
Jamie Rae Hats will not cover freight costs for exchanges, so please either include a self-addressed postal envelope or make alternative payment arrangements.
All items for refund or exchange should be sent to Jamie Rae Hats, 28625 S Western Avenue #218 Rancho Palos Verdes, CA 90275
CARE INSTRUCTIONS FOR JAMIE RAE HATS
Hand wash in cold keeping appliqué dry and or spot clean. Lay flat to dry. Follow care label in each hat.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jamie Rae Hats reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, American Express,PayPal and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your order.
ORDER SHIPPING POLICY
All orders are shipped from California by USPS. Because our products are made to order, order will ship in 2-5 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Jamie Rae Hats or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We do ship internationally.
OUT OF STOCK PRODUCTS
We will ship your product as it becomes available. Usually, products ship in 2-5 business days, however, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of CA. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Jamie Rae Hats shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Jamie Rae Hats shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jamie Rae Hats shall immediately issue a credit to your credit card account in the amount of the incorrect price
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Jamie Rae Hats is not responsible for the operation of or content located on or through any such site.
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jamie Rae Hats, Copyright © , ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Jamie Rae Hats signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Disclaimer: Photos that you send to us may be featured on this site and may used by Jamie Rae Hats for profitable gain. Your photos will only be used to promote the jamieraehats.com website and products, and will not be distributed or resold to any other entity for any reason. Sending us photos for our site indicates your acceptance of these terms.