Can I exchange my Jamie Rae Hat for a different style or color?
Refunds and Returns
Buy with confidence! Customer satisfaction is our top priority at Jamie Rae Hats. We feel confident that we offer hats and accessories that are of the highest quality and comfort.
However, if you are not completely satisfied with any of our products, please call us at (310) 831-1095 or send an email to [email protected]. We strongly recommend that you contact us before returning your item to ensure faster processing.
We will be happy to honor a refund or exchange, excluding shipping, within 14 days of purchase. To receive a refund, returned items need to be in sale-able condition, unused and unwashed and in original and undamaged packaging.
Please include original receipt with all returns and exchanges. Partial refunds on all other returns will be at the discretion of Jamie Rae Hats.
Jamie Rae Hats will not cover freight costs for exchanges, so please either include a self-addressed postal envelope or make alternative payment arrangements.
All items for refund or exchange should be sent to Jamie Rae Hats, 28625 S Western Avenue #218 Rancho Palos Verdes, CA 90275
Damaged or Faulty Items
If you receive an item that is damaged we will replace it or refund you the full cost, if you prefer.
How do I wash my Jamie Rae Hat?
Hand wash in cold keeping appliqué dry and or spot clean. Lay flat to dry. Follow care label in each. Due to the handmade nature of our products and appliqués none of our products are machine washable.
How do you ship my Jamie Rae Hats? What do you charge for shipping?
All purchases are shipped from CA via USPS. Orders under 1 lb are shipped First Class and orders over 1 lb are shipped via Priority Mail. Shipping charges are based on weight and shipping location and will be calculated upon check out. Because our baby & toddler hats are made to order, product will ship within 2-5 days after initial order is placed. If you need to make special arrangements for shipping, please contact us and we will do everything we can to accommodate your request. We also ship internationally via USPS.
Our Commitment to Your Privacy:
Jamie Rae Hats values our customers and respects their privacy. We do not share the information you provide to third parties under any circumstances.
Can I send in pictures of my Budding Beauty?
We love seeing images of your children wearing their Jamie Rae Hats. Please send your images to [email protected] or tag us @jamieraehats.
Disclaimer: Photos that you send to us may be featured on this site and may used by Jamie Rae Hats for profitable gain. Your photos will only be used to promote the jamieraehats.com website and products, and will not be distributed or resold to any other entity for any reason. Sending us photos for our site indicates your acceptance of these terms.