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A: Returns and Refunds

• Buy with confidence! Customer satisfaction is our top priority at Jamie Rae Hats. We feel confident that we offer hats and accessories that are of the highest quality and comfort.
• However, if you are not completely satisfied with any of our products, please contact us on 209 6762269 or info@jamieraehats.com. We strongly recommend that you contact us before returning your item to ensure faster processing.
• We will be happy to honour a refund or exchange, excluding shipping, within 14 days of purchase.
• To receive a refund, returned items need to be in re-saleable condition, unused and unwashed and in original and undamaged packaging.
• Please include original receipt with all returns and exchanges.
• Partial refunds on all other returns will be at the discretion of Jamie Rae Hats.
• Jamie Rae Hats will not cover freight costs for exchanges, so please either include a self-addressed postal envelope or make alternative payment arrangements.
• All items for refund or exchange should be sent to Jamie Rae Hats 460 A Air Park Rd Atwater, CA 95301
• Damaged or Faulty Items
• If you receive an item with is damaged we will replace it, or refund you the full cost if you prefer. We will refund you the postage cost for returning a damaged item.

Q: How do I wash my Jamie Rae Hat?

A: Hand wash in cold keeping appliqué dry and or spot clean. Lay flat to dry. Care label in each hat.

Q: How do you ship my Jamie Rae Hats? What do you charge for shipping?

A: All purchases are shipped from CA by USPS priority mail 2-3 days. Amount is based upon your location upon check out. Because our baby & toddler hats are made to order, product will ship within 3-5 days after initial order is placed. If you need to make special arrangements for shipping, please contact us and we will do everything we can to accommodate your request. We do ship internationally. Please contact us via email to place your order so that we can offer you the best rate.

Q: I would love to send a Jamie Rae Hat as a gift!

A: Great idea! Jamie Rae Hats make the perfect gift! Jamie Rae Hats are delicately wrapped in a clear cellophane bag and then tied with straw ribbon for the girls or leather lace for the boys. Be sure to include the recipient's address along with any special message. We will attach a small gift card to the cellophane bag with your name and message.

Q: I can't decide on which Jamie Rae Hat to choose for a gift! Do you offer gift certificates?

A: Of course! Jamie Rae Hats offers gift certificates, however instead of a dollar amount, we will let your recipient know how many baby or toddler hats you have bought them - then they will get the fun task of picking out their favorite Jamie Rae Hat themselves! Contact us with your recipient's address and we can mail the Jamie Rae gift certificate to them. You may pay by check or we can invoice you via email for payment.

Privacy Policy

Our Commitment to Privacy:
Jamie Rae Hats values our customers and respects their privacy. We do not share the information you provide to third parties under any circumstances.

Sending in pictures of your budding beauty

We like to feature each picture that is sent to us! If you do not see your child in the slide show, please don't be shy and resend to be sure that we received and that it was sent in the correct format (jpeg). Please understand that some images are corrupt or lost during upload.

Disclaimer:
Photos may be featured on this site and used freely for profitable gain. Sending in photos to this site indicates your acceptance of these terms.